Customer Experience Award
Winner:
Power NI
Customer Experience Award
Winner:
Power NI
Details of the winning project
Electricity Bill Support Scheme
In October 2022, Power NI was advised by the government that it was required to distribute £600 to each of its 477,629 customers.
This payment was required in order to support some of the most vulnerable customers in our society, with many struggling as a result of the ongoing Energy and Cost of Living Crises.
Power NI immediately sprang into action, in order to devise a plan that would enable our company to deliver what many have described as our most difficult challenge to-date.
The other finalists
Anglian Water - Delivering outstanding experiences every day for our customers Cadent - Stannington water ingress - incident response Octopus Energy - Showcasing the best customer experience and vulnerable customer care Scottish and Southern Electricity Networks - Driving excellence in customer experience UK Power Networks - Rivalling the best in UK customer service Utilita Energy - 'Customer first'
“This entry delivered an excellent consumer experience for thousands of customers and managed to overcome significant challenges in a very short timescale and with minimal resources.”