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Spotlight interviews
A selection of in-depth interviews reveal how utilities are acting today to tackle digital experience challenges and recognise the central role of payments in defining customer satisfaction.
Spotlight interviews
A selection of in-depth interviews reveal how utilities are acting today to tackle digital experience challenges and recognise the central role of payments in defining customer satisfaction.
Claire Sharp, customer director Northumbrian Water
“Customer experience expectations, environmental awareness, and new technologies are key drivers for payment diversification. These things alongside smart metering, are allowing us to explore new tariff innovations.” Claire Sharp customer director, Northumbrian Water…
Russel Lane, head of customer experience, Utilita
“Through the app, you can make smaller payments towards the bill, which can help to make that process feel a lot more manageable. When it comes to payments, it is incredibly important to have that level of flexibility built into the app.” Russel Lane, customer service director, Utilita…
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