Team of the Year Award
Recognising an outstanding team that has gone above and beyond the call of duty to deliver benefits for customers, stakeholders and the wider business.
Team of the Year Award
Recognising an outstanding team that has gone above and beyond the call of duty to deliver benefits for customers, stakeholders and the wider business.
Firstsource
Ask Tili Channel Sales Team (part of OVO Energy)
Sometimes the smartest sales decision is not to call yet. When acquisition opportunity fell sharply, the Ask Tili Channel Sales Team, part of OVO Energy and delivered in partnership with Firstsource, challenged the instinct to simply dial harder. Frontline advisers reported that some home movers were being contacted before they were ready to act. The wider team trusted that insight, tested it against the data and reshaped both contact timing and how colleagues worked together. The result: 10% year-on-year sales growth with 16% less resource and 31% higher productivity, alongside improvements in quality and compliance.
IMSERV
Health Safety & Environment Team
IMSERV’s five-strong HSE team has helped transform the organisation’s approach to safety, moving it from compliance and enforcement towards trust, learning and shared ownership. Working across health and safety, ESG and compliance, the team has challenged established behaviours, empowered employees to speak up and worked collaboratively with other teams to address the causes of risk rather than simply reacting when something goes wrong. The result is an organisation where employees are increasingly confident to report concerns, managers are taking greater ownership and safety is becoming embedded into everyday decision-making, supported by significant improvements in safety, fleet and environmental performance.
Northumbrian Water
Storm Overflow Reduction Team
The Storm Overflow Reduction Team has embraced the challenge of one of thewater sector’s most pressing environmental challenges and delivered exceptional results. By bringing together wastewater operations, treatment, engineering, environmental, digital, data and delivery specialists, the team reduced storm overflow spills by 31% in 2025, cutting total spills from 40,792 to 27,776 while reducing spill duration by 49%. Through a combination of practical interventions, smart sewer technology and catchment-based thinking, the team has accelerated environmental improvement, protected rivers and coastal waters, and transformed how storm overflows are managed. Their success demonstrates the power of collaboration, innovation and shared purpose.
SP Energy Networks
DSO Team
SP Energy Networks’ DSO team has delivered its strongest year yet, putting customers, communities and stakeholders at the heart of decision-making and creating measurable benefits across the energy system. Through collaboration, innovation and a strong focus on stakeholder outcomes, we have increased flexibility participation, strengthened network visibility, improved planning for future growth and enhanced data accessibility across our licence areas. By listening, understanding challenges and turning feedback into action, we delivered £14m of direct benefits and enabled £219m of wider social, environmental and economic value during 2025/26. These achievements demonstrate the impact a modern DSO can deliver.
SSEN Transmission
Sustainability team
In one exceptional year, SSEN Transmission’s Sustainability Team turned strategy into business-wide delivery. The team created and mobilised the company’s first Annual Sustainability Action Plan, completing 22 of 25 priorities while enabling measurable progress across climate, nature, communities, procurement, people and performance. Outcomes included a 31% Scope 1 and 2 emissions reduction against the 2018/19 baseline, 0.10% SF₆ leakage, more than 19% overall Biodiversity Net Gain across eligible projects and nearly £3 million awarded to communities. Through new governance, digital tools and cross-functional collaboration, this small expert team embedded accountability and created value for consumers, communities, colleagues and the environment.
UK Power Networks
Network Access team
Small in size but national in impact, this team is redefining smarter network access. UK Power Networks’ five-person Network Access team has transformed how customers access electricity, quickly and cheaply. By expanding flexible connections, opening Distributed Energy Resources Management System (DERMS) to Independent Distribution Network Operators (IDNO) customers, using ‘load blinding’ and ‘dynamic line rating’, and innovative digital tools, the team has delivered huge benefits for customers, consumers and the wider energy system. It helped enable >313MW of flexible connections capacity, £223million of Distribution System Operator (DSO) benefits and 591MVA of unlocked capacity, while supporting decarbonisation, affordability and economic growth.
UK Power Networks
Think Secure
Think Secure made cyber security visible, practical and impossible to ignore. In just 12 months, this small team turned awareness into an actionable business-wide movement, creating the Stop, Check, Report culture programme and engaging 4,000+ colleagues through 45 interactive events. It built a collaborative network of 105 Cyber Security Champions, reached 650+ leaders and responded rapidly to evolving threats. While their vital job is never ‘done’, Think Secure equipped non-technical employees to be a stronger last line of defence in a fast-paced sector. It is the most transformative cultural, awareness and training programme we have delivered, achieved in record time.
Utilita Energy
Utilita Field Services
Smart meters are recognised as a key foundation block of the nation’s decarbonisation ambitions. But we’d be more specific: commissioned and communicating smart meters are the real enabler – and vital to delivering Market-wide Half-Hourly Settlement cost savings and benefits to households and the grid. Over the past 12 months, Utilita’s Field Services team has raised the bar on install times, commissioning and, above all, safety, to deliver the service customers deserve. What’s even more impressive is the collective character and compassion shown in achieving this against the backdrop of technical challenges, record-breaking weather extremes and a potentially life-saving intervention.
Wales & West Utilities
Customer Services / Hyper Care Team
When third-party damage caused the largest gas outage in WWU's history on 3 January 2026, affecting approximately 4,600 homes and businesses across Kingsbridge, Salcombe and Malborough during a yellow weather warning, the Customer Services / Hyper Care Team delivered an extraordinary response. With vulnerable customers at the heart of every decision, the team coordinated one of WWU's largest-ever welfare operations, directly supporting 1,200 Priority Services Register customers while helping manage more than 12,000 property visits, distributing 9,000 portable heaters, 1,500 cooking appliances and more than 1,000 warm packs. Their quick-thinking, compassion and collaboration ensured customers stayed safe and warm throughout.