Digital Transformation Award
Recognising the companies that are embracing digital opportunities to transform their businesses and deliver better outcomes for customers.
Digital Transformation Award
Recognising the companies that are embracing digital opportunities to transform their businesses and deliver better outcomes for customers.
Capita in partnership with Southern Water
Capita and Southern Water co-developed Agent Assist, a real-time AI tool built with frontline teams to revolutionise customer engagement. It listens, learns and supports, offering live prompts and automated summaries that free agents from system overload and enable truly human conversations. Designed to reduce cognitive strain and support neurodiverse colleagues, it’s now live across the UK and South Africa. Customers benefit from faster, more consistent and empathetic service. Agent Assist isn’t just smart tech - it’s human-centred, scalable and operationally grounded. A bold step in AI innovation, it redefines what great service looks like, for agents and customers alike.
National Gas, Capgemini and Premtech
Not long ago, managing asset information and construction projects at National Gas meant navigating emails, SharePoint folders, third-party tools, paper records, and aging systems. Colleagues could not realise their full potential nor unlock their maximum productivity as a result.
The Digital Construction & Investment (DC&I) Programme, delivered in dynamic partnership with Capgemini and Premtech, has rewritten that story.
For the first time, asset information flows through a unified, digital-first environment, streamlining processes and redefining how National Gas works
This bold leap towards a safer, smarter, more sustainable energy network sets a new gold standard for innovation in the utilities sector.
Northumbrian Water Group
The Smart Sewer project is a £20m initiative aimed at reducing storm overflows (SOs). Using new technology, sensors, and AI analytics, it intelligently diverts wastewater flows into emptier parts of the network, which to date has successfully avoided around 20 spills since February. The project employs a real-time decision support system (RT-DSS) powered by a digital twin to predict rainfall in the region, helping teams to divert flows and prevent the sewer network from becoming overwhelmed. NWG is already seeing a significant reduction in discharges from SOs and is helping to maintain consistently high standards for the region's bathing waters.
Skewb & Anglian Water
asdf OPUS, a desktop and mobile toolkit co-developed by Skewb and Anglian Water, has transformed street works compliance, saving the business over £1 million in its first year. By digitising processes with live photos, one-tap permit controls and real-time updates to Street Manager, OPUS has reduced costs, improved compliance and cut penalties. Engineers now carry regulations in their pocket, while highway authorities can monitor works live, helping minimise disruption to journeys. The project shows how targeted digital transformation can turn compliance challenges into lasting customer value.
SSEN Transmission
SSEN Transmission is transforming how we deliver critical national infrastructure. Over the past year we’ve further developed a single Common Data Environment (Autodesk Construction Cloud) across our portfolio, developing digital practices for site teams, project admins, engineers and project managers.
We’ve also pioneered GeoBIM, linking live design, ground data and environmental constraints in one map‑based hub-providing design analytics and true linear digital coordination for applications in planning consultations and approvals.
We’re not stopping there: through the Infrastructure Delivery Forum, we’re driving a new Charter for Digitally Enabled Infrastructure Delivery to raise the bar across the sector.
UK Power Networks and NESO
UK Power Networks and the National Energy System Operator (NESO) have delivered an industry-first with a fully digitised MegaWatt Dispatch Service – an end-to-end digitally enabled innovation that allows use of distributed energy resources to be coordinated between national and regional control rooms.
Through unprecedented Transmission-Distribution data sharing, and modern digital communications, DERs can now connect up to 10 years sooner, reduce system costs and access transmission market revenue streams. The successful operational dispatch trial in March marks a major milestone in proving this approach for the whole-system optimisation, unlocking capacity for customers to connect 1.5GW of low-carbon energy.
UK Power Networks in partnership with Vyntelligence
sf UK Power Networks, the UK's largest electricity distributor, has transformed its streetworks operations through a pioneering digital partnership with Vyntelligence. Serving 8.5 million homes and businesses, UK Power Networks enables faster, safer and more efficient delivery with remote visibility across 1,000s of sites. The innovation has empowered 300+ colleagues and contractors, improved customer service, reduced carbon impact, and enhanced community engagement, demonstrating tangible benefits. By embedding digital opportunities across its workforce and processes, UK Power Networks is setting a new benchmark for digital transformation in the UK utilities sector, ensuring resilient, sustainable, and customer-focused energy infrastructure for the future.
Yorkshire Water & Samotics
Yorkshire Water is revolutionising its operations through a pioneering partnership with Samotics. By embedding Electrical Signature Analysis (ESA) into core systems, the utility has shifted from reactive maintenance to predictive, data-driven decision-making. Thousands of critical assets are now continuously monitored 24/7, with real-time insights uncovering hidden issues such as blockages, airlocks and bearing wear. This shift has already prevented dozens of pollution events, delivered millions in savings, and reduced unnecessary site visits by 15%. With plans to double coverage in AMP8, Yorkshire Water is setting a new benchmark for smarter, cleaner and more resilient water and wastewater networks.