Team of the Year Award
Recognising an outstanding team which has gone above and beyond the call of duty to deliver benefits for customers, stakeholders and the wider business.
Team of the Year Award
Recognising an outstanding team which has gone above and beyond the call of duty to deliver benefits for customers, stakeholders and the wider business.
British Gas
British Gas Metering has set new industry standards, delivering over 655,000 qualifying smart meter installs this year delivered with a more efficient workforce model. The team reduced abort rates from 32% to 22% ensuring more first time installs alongside delivering a net reduction of 550,000 non-communicating meters- the largest reduction across industry.
The team were the first to install and commission a 4G communications hub and installed the first domestic hydrogen meter – critical industry technology upgrades. British Gas Metering is on track for 1.2 million installs in 2025, with 95% of first-generation and second-generation electricity meters operating as intended.
Firstsource and E.ON Next
In partnership with E.ON Next, the Firstsource Smart Team accelerated the UK smart-meter rollout and protected vulnerable households while boosting business performance.
Tasked with a stretched 2024 goal of 100,000 appointments (up from 76,000), the team delivered 118,000 arranged installations by October, delivering 89% of E.ON Next’s mandate versus a 65% industry average. We combined data-driven prioritisation, segmented multi-channel outreach (SMS, email, voice), and operational capacity scaling to target Recertification and RTS-impacted customers.
This approach safeguarded 40,500+ households, reduced billing disputes via accurate reads, advanced decarbonisation by enabling smarter consumption and wider tariff access, and improved customer satisfaction metrics significantly.
Scottish Water, m2 (Stantec/Mott MacDonald JV), ARC (Atkins/RPS JV), Caledonia Water Alliance (AECOM/Morrison Water Services) and Clancy
The Improving Urban Waters Team—comprising Scottish Water, m2 (Stantec/Mott MacDonald JV), ARC (Atkins/RPS JV), and Caledonia Water Alliance (AECOM/Morrison Water Services JV) with Clancy —is delivering a £130 million programme to enhance urban water quality through 108 priority projects.
By adopting an agile, integrated delivery model, the team has accelerated project completion by 50% compared to previous initiatives. Their sustainability-led approach has reduced environmental impact, while collaboration has streamlined processes, lowered costs, and improved community outcomes. This initiative sets a new benchmark in the sector for efficiency, partnership, and environmental stewardship, demonstrating the value of innovation in infrastructure delivery.
Severn Trent Water
The Water Networks team at Severn Trent has delivered an amazing performance over the last year. First, we overdelivered our regulatory targets for 2025, most importantly leakage where we achieved a 16.8% reduction in leakage. Then, we dealt with the record-breaking summer of 2025 which drove increases on water consumption and bursts – we’ve dealt with both, returning to record low leakage levels this September. We’ve managed all this whilst improving our customer experience, implementing a range of new, risky innovations like no-dig leak repairs, pressure control and flow regulators and keeping our teams engaged and safe.
SSEN Transmission
The National HVDC Centre is a specialist team of fewer than 25 people that has achieved global impact in 2024–25. The team supported commissioning of the Caithness-Moray-Shetland HVDC link, the first Voltage Source Converter (VSC) multi-terminal scheme outside China and delivered the world’s first IP-protected multi-vendor HVDC interoperability demonstration through Project Aquila.
They also provided specialist analysis for the Greenlink Interconnector and are modelling a proposed Germany–UK rigid-bipole multi-purpose interconnector with WindGrid (Elia Group). With multiple public outputs, patents, more than 120 training attendees, and leadership across international standards, the Centre has helped de-risk billions in HVDC investment
UK Power Networks
UK Power Networks’ investment delivery team for London is the powerhouse behind ensuring the capital is capable of a low carbon future.
In the last year they delivered on more than 150 infrastructure projects while reducing spend by an incredible £41 million (from Ofgem’s £283million allowance).
Streamlining their operations has helped towards the company staying the lowest cost network operator in the UK. This dedicated team is a blueprint for the future in so many ways, embracing diversity, saving customers money, and supporting each other along the way.